What is erupee?
erupee is one of the safest and easiest ways to pay for your online shopping. erupee allows customers to shop online simply by using cash without having to share critical information like credit/debit card details or net banking account details.

Online shopping websites issue cash vouchers powered by erupee to enable these cash payments. These cash voucher can be bought from any erupee outlet in your city.

What is a cash voucher?
Cash vouchers are issued by e-Commerce websites to allow customers to pay for their online purchases using cash. Cash vouchers powered by erupee are only issued digitally (via SMS and email) and contain a voucher number and pin to authorize online payments.

How can I buy a cash voucher powered by erupee?
It’s simple,

• Visit an erupee point – you can use our erupee point locator to find one.
• Ask the outlet manager that you wish to purchase a cash voucher of a given e-Commerce website.
• Pay in cash.
• And the voucher will be sent to you via SMS and email within minutes.

Are these cash voucher available in fixed denominations?
Cash voucher powered by erupee can be generated for any value between Rs 100 to Rs 50,000.

So, if you want a cash voucher for Rs 437/– go right ahead and get one.

I cannot remember my voucher pin – what should I do?
The voucher details are sent to your email, so try checking your email first. If you cannot find the voucher email, call our customer care number and ask for your voucher pin be reset. A new voucher pin will be sent to your email and SMS.

Where all can I use a cash voucher powered by erupee?
Cash vouchers powered by erupee are issued by e-Commerce portals and can only be used on the issuing website. So, a ZapakPlus Cash Voucher can only be used on ZapakPlus.com

You can buy cash voucher for many e-Commerce websites. You can visit the Merchants section on this website to see a complete list.

Do I have to use a cash voucher in a given period of time?
Yes, cash vouchers powered by erupee are valid for a period of 1 year from the date of purchase.

Can I add money to my existing cash voucher?
Yes, you can add money to an existing cash voucher. Simply visit an erupee outlet and purchase a voucher top-up.

Is there a convenience fee/service charge for purchases made in an erupee outlet?
Yes, the erupee outlet is allowed to charge a convenience fees for providing erupee services from his outlet.

What is an erupee point?
An erupee point is an outlet which partners with us to provide products and services offered by erupee. Besides selling cash vouchers for e-Commerce websites, an erupee point also provides services like Flight Ticket Booking, Mobile Recharge, DTH Recharge etc.

How can I find an erupee point?
You can find an erupee point by using our erupee point locator

How do I use a cash voucher powered by erupee?
It’s quite simple,

• Visit the e-Commerce website whose voucher you wish to use
• Select the products you wish to purchase and continue to the payment page.
• Here you will see a payment option called "Cash Voucher powered by erupee".
• Select this option and continue to make the payment.
• You will now be asked to put your voucher number and pin to complete the transaction.

Can I cancel purchases made using a cash voucher?
Yes, you can cancel a purchase made using a cash voucher if the e-Commerce website allows it. Simply visit the e-Commerce website and follow their cancellation process.

Please Note: Some e-Commerce website apply a cancellation fees. Please read the cancellation policy of the e-Commerce website carefully.

How do I get my refund after a cancellation?
When you cancel an order, the e-Commerce website informs erupee that a refund has to be given to a customer. This refund money will be credited to your voucher automatically.

Can I get my refund in cash?
No, you cannot get your refunds in cash.

Can I return a cash voucher if I don’t want to use it?
No, once a cash voucher is generated it cannot be returned, refunded or transferred.

What should I do if I have not received the products I ordered?
You should check with the e-Commerce websites regarding your order. To view contact details of e-Commerce website partnered with erupee visit the Merchant Helpline numbers section on this website.

Can I use more than one voucher to pay for a single transaction?
Yes, you can use multiple vouchers to pay for a single transaction.

When making the payment the system will automatically ask you to enter second voucher details if the first voucher does not have enough money to make the full payment.

How can I check my voucher balance & usage?
You can use the Voucher Balance section on this website to check the transactions made using a voucher. Other details like voucher balance and expiry date are also shown.

What other products and services can I purchase from an erupee outlet?
You can purchase the following products and services from an erupee point:

• Flight Tickets (Domestic and International)
• Bus Tickets
• Mobile Recharge
• DTH TV recharge

How can I cancel a flight ticket or bus ticket booked from an erupee point?
You can simply ask the erupee point manger to cancel the ticket for you.

If I cancel a flight ticket or bus ticket – how will I get my refund?
When an order is cancelled, the merchant website informs erupee that a refund has to be given to the customer. When we receive the refund we will automatically inform you via SMS and email. You can then collect your money from the erupee outlet from where you placed the order.